Delivering better change appreciatively

Delivering better change appreciatively

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Delivering better change appreciatively

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Did you know that poor change management is one of the most common psychosocial hazards in Australia? And In today’s fast-paced and ever-evolving world, change is a constant as we strive to find new and better ways to do all sorts of things in business and in life. One of the problems that we have is that traditional problem-solving approaches focus on identifying what’s wrong and fixing it, rather than working positively towards an optimal solution. However, there is another method that takes a more constructive and empowering perspective—Appreciative Inquiry (AI). This transformative approach centers on discovering strengths, amplifying successes, and fostering growth through positivity.

Appreciative Inquiry is built on five core principles that shape how individuals and organizations can create sustainable change. These principles promote collaboration, resilience, and innovation, helping people focus on what works rather than what’s broken. In this blog post, we’ll explore these principles and how they can be applied in practice.

What is Appreciative Inquiry?

Before diving into the principles, it’s essential to understand what Appreciative Inquiry is. Developed in the 1980s by David Cooperrider and Suresh Srivastva, AI is a change-management approach that emphasizes the power of positive thinking, focusing on what gives life to an organization or system when it is functioning at its best. It seeks to identify strengths and success stories, using them as a foundation for envisioning the future and making strategic decisions.

In contrast to traditional problem-solving methods, which typically focus on identifying deficiencies or weaknesses, AI involves asking questions like, “What’s working well?” and “How can we build on that?” It encourages optimism, engagement, and collaboration, making it a highly effective tool for driving long-term, positive transformation.

The 5 Core Principles of Appreciative Inquiry

At the heart of Appreciative Inquiry are five foundational principles: the Constructionist Principle, the Principle of Simultaneity, the Poetic Principle, the Anticipatory Principle, and the Positive Principle. These guide how AI practitioners approach change and improvement.

1. The Constructionist Principle

This principle is based on the idea that our realities are socially constructed through language and conversations. In other words, the way we talk about our experiences shapes the way we perceive and interact with the world. This means that positive change begins with the stories we tell ourselves and others.

For example, if a team continuously discusses challenges and failures, they are likely to reinforce those negative experiences. In contrast, if they focus on what’s going well and celebrate successes, they create a culture of positivity and possibility. The Constructionist Principle teaches us that by changing the narrative, we can change our reality.

This is why a lot of our work is around changing the narrative in organisations through our “Better Stories” suite of positive communications services.

2. The Principle of Simultaneity

This principle highlights the fact that inquiry and change happen simultaneously. The moment we ask a question, we begin to create change. This is why it’s important to ask questions that focus on the positive rather than the negative. By asking about strengths, opportunities, and successes, we start the change process on a constructive note.

For instance, if an organization asks, “What makes our customer service exceptional?” it shifts the focus from problem-solving to possibility-building. By exploring what’s working, they immediately begin to create a shared vision for continuing that success.

In our “Better Workplace Projects”, we look at an organisation’s culture through its people’s experiences and perspectives and narratives about what is working well as well as what could be improved. 

3. The Poetic Principle

The Poetic Principle suggests that organizations, like poems, are open to interpretation, and individuals have the ability to influence the stories they tell about them. In essence, this principle teaches that we can choose which aspects of our reality to focus on, just like a poet selects themes and verses to create meaning.

In an organization, this could mean emphasizing stories of innovation and teamwork over stories of struggle. By choosing to focus on the best parts of an organization’s past, people can inspire greater creativity and collaboration in the future. This principle encourages individuals and teams to look at every aspect of their experiences as an opportunity to discover what works.

In our EngageMentality coaching method, strengths is one of the 5 lenses through which we develop Personal Performance and Development Plans and another is relationships which encompasses teamwork.

4. The Anticipatory Principle

The Anticipatory Principle states that our vision of the future influences our current actions. What we believe about tomorrow shapes what we do today. In other words, when we hold a positive and inspiring vision of the future, we are more likely to take actions that align with that vision.

For example, an organization that envisions itself as a leader in sustainability is more likely to invest in eco-friendly initiatives today. This principle reminds us that focusing on a positive and hopeful future allows us to align our actions with our highest aspirations.

This is where having a strong strategic narrative which gives employees clarity of the purpose and future plans of an organisation is critical – that is one of the four pillars of employee engagement in the Engage for Success model that we use in our Better Workplace Projects.

5. The Positive Principle

The Positive Principle reinforces the power of positivity in driving change. Positive emotions and experiences inspire individuals to engage more fully and be more open to new ideas and possibilities. When people feel valued and appreciated, they are more likely to contribute creatively and work toward a shared vision.

Research shows that positive emotions lead to increased motivation, stronger relationships, and enhanced problem-solving abilities. Therefore, focusing on strengths and successes rather than problems and deficits creates an environment where people can thrive.

And that is the core ethos of PosWork – making better workplaces by applying g positive psychology so that people and businesses flourish by design.   

Applying Appreciative Inquiry in Practice

Now that we’ve covered the principles, let’s explore how Appreciative Inquiry can be applied in real-world settings. AI is often implemented through a process called the “4-D Cycle,” which includes the following stages:

  1. Discovery: Identify what works well within the organization or system by asking questions focused on strengths and successes.
  2. Dream: Envision the future by imagining what the organization would look like if it fully embodied its strengths.
  3. Design: Plan how to achieve the envisioned future by leveraging existing resources and capabilities.
  4. Destiny: Implement the plan and empower individuals and teams to bring the vision to life.

Whether used for organizational change, community building, or personal growth, Appreciative Inquiry encourages positive thinking, collaboration, and sustainable progress. By applying the core principles, leaders can create environments where people feel motivated and inspired to achieve their best.

Conclusion

If you’re looking to inspire growth and development in your personal or professional life, consider embracing the principles of Appreciative Inquiry and start focusing on what’s already working to unlock your full potential.

If you would like to explore how we can help you to implement Better Change using Appreciative Inquiry I your organisation, please call us on 1300 108 488 or email info@poswork.com.au.

CONTACT US

PosWork

A Division of Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

info@poswork.com.au

6 Ellesmere Ave, Croydon Victoria 3136

1300 108 488

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Upgrade empathy to compassion

Upgrade empathy to compassion

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Upgrade empathy to compassion

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We hear a lot about empathy being an essential quality for good leadership, right? It is a nice sentiment that a leader can put themselves in another’s shoes and see the world or an issue from their perspective, right? But is that enough?

Let’s start with the basics – what is empathy? Empathy is our feeling of awareness toward other people’s emotions and an attempt to understand how they feel.

It doesn’t mean that, even if you can put yourself in that other person’s shoes, you are going to do anything about it.

For example, I could see someone being humiliated by their boss and I could imagine how that might make them feel ie I might empathise with their situation. Is that where my responsibility ends or is there something more?

Of course, there is more if I am not just going to be another bystander – I need to want to help.

That is where compassion is a step up from empathy. Compassion is an emotional response to empathy or sympathy and creates a desire to help.  I empathise with the person and their situation and then I take action to help.

Compassionate leaders not only understand the emotions of their people but actively listen to them and seek solutions to support them and to  alleviate their struggles.

On the other hand, empathy alone may fall short in driving tangible change. Leaders who solely rely on empathy might find themselves navigating the emotional complexities of their team without necessarily addressing underlying issues.

While empathy creates a connection, compassion propels leaders to make a meaningful impact. Effective leadership requires a delicate balance between understanding the emotions of others and taking decisive actions to enhance the collective well-being. Leaders who blend empathy with compassion create an environment that values both emotional understanding and proactive problem-solving, both key components of psychologically safe workplaces.

Interested in learning more about how we can help you to learn about compassionate leadership? Call us on 1300 108 488 or email info@poswork.com.au.

 

 

CONTACT US

PosWork

A Division of Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

info@poswork.com.au

6 Ellesmere Ave, Croydon Victoria 3136

1300 108 488

LET'S HAVE A CHAT

Reflections on the Strength of Love

Reflections on the Strength of Love

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Reflections on the Strength of Love

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Love is one of the three character strengths that comprise the Virtue of Humanity.

Humanity describes strengths that manifest in caring relationships with others. These strengths are interpersonal and are mostly relevant in one-on-one relationships.

What is love?

Love as a character strength, rather than as an emotion, refers to the degree to which you value close relationships with people, and contribute to that closeness in a warm and genuine way. 

Where kindness can be a behavioural pattern applied in any relationship, love as a character strength really refers to the way you approach your closest and warmest relationships. 

Love is reciprocal, referring to both loving others and the willingness to accept love from others. 

There are four types of love, each with a biological and evolutionary base:

  • Attachment love: parent for child; child for parent
  • Compassionate/altruistic love: kindness
  • Companionate love: friendship
  • Romantic love: spouse/partner/boyfriend/girlfriend

Why is love of value?

  • Love tends to facilitate tolerance, empathy and forgiveness in relationships which contribute to the health and longevity of those relationships.
  • Loving and secure relationships can provide a sense of meaning and purpose in life.
  • Love is associated with healthy patterns of communication such as compromise and the ability to engage effectively in conflict with others.

A couple of questions to consider

  • What are the ways in which you express love to others and how is it received?
  • How well do you receive love? It is often harder to give than to receive but good relationships are a two-way street. Do signs of love make you uncomfortable or afraid of what others may expect from you

Some things that you can do to practise love

  • Journal about loving relationships in general, reflecting on what is most valued in a healthy, loving relationship. Put one of your insights into action.
  • Carve out some time each week to experience uninterrupted quality time in your closest relationship.
  • Go out of your way to offer support to co-workers when you see they are stressed or having a bad day. Give them the gift of supportive words and your honest concern. 

For more information on the strength of hope, go to https://www.viacharacter.org/character-strengths/love

If you are interested in exploring how the practice of Character Strengths might be of benefit to your business and culture, contact Peter Maguire on 0438 533 311 or at info@poswork.com.au.

Acknowledgement: the primary reference for this post is “The Power of Character Strengths: Appreciate And Ignite Your Positive Personality” by Ryan M. Niemiec & Robert E. McGrath (An Official Guide From The VIA Institute on Character)

CONTACT US

PosWork

A Division of Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

info@poswork.com.au

6 Ellesmere Ave, Croydon Victoria 3136

1300 108 488

LET'S HAVE A CHAT

Perspectives on the Strength of Fairness

Perspectives on the Strength of Fairness

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Perspectives on the Strength of Fairness

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Fairness is one of the three character strengths that comprise the Virtue of Justice.

Justice describes strengths that help you connect in community or group-based situations.

What is fairness?

Fairness is treating people justly, not letting your personal feelings bias your decisions about others. You want to give everyone a fair chance, and believe there should be equal opportunity for all, though you also realize that what is fair for one person might not be fair for another.

Fairness is a cognitive judgment capacity that involves reasoning and making judgments. It involves 2 types of reasoning:

  • Justice reasoning which emphasizes logic and weighing principles to determine moral rights and responsibilities.
  • Care reasoning which includes empathy and compassion; the ability to put yourself in somebody else’s shoes.

When you are at your best, you use fairness to actively work to establish equity and respect for all.

Why is fairness of value?

  • Fair-minded individuals are more likely to engage in positive, prosocial behaviours and less likely to engage in illegal and immoral behaviours.
  • A sensitivity to issues of morality and justice increases self-reflection and self-knowledge.
  • Having a good moral compass enables you to navigate conflictual situations more effectively.

A couple of questions to consider

  • What are the circumstances in which it is easier or harder for you to compromise to try to achieve a fair outcome for everyone?
  • How do you reconcile your sense of fairness with the reality that “life is not fair”?

Some things that you can do to practise fairness

  • Consider ways to be fairer with friends or family such as thinking about the amount of quality time you spend with each person and making adjustments accordingly. 
  • Include someone in a conversation who is as newcomer or typically excluded from groups.
  • Be fair to yourself by examining the amount of time you spend on your own health and self-care versus time spent on helping others. Take action based on what is fair for both you and others.

For more information on the strength of fairness, go to https://www.viacharacter.org/character-strengths/fairness

If you are interested in exploring how the practice of Character Strengths might be of benefit to your business and culture, contact Peter Maguire on 0438 533 311 or at info@poswork.com.au.

Acknowledgement: the primary reference for this post is “The Power of Character Strengths: Appreciate And Ignite Your Positive Personality” by Ryan M. Niemiec & Robert E. McGrath (An Official Guide From The VIA Institute on Character)

CONTACT US

PosWork

A Division of Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

info@poswork.com.au

6 Ellesmere Ave, Croydon Victoria 3136

1300 108 488

LET'S HAVE A CHAT

Pondering the Strength of Spirituality

Pondering the Strength of Spirituality

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Pondering the Strength of Spirituality

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Spirituality is one of the five character strengths that comprise the Virtue of Transcendence.

Transcendence describes strengths that help you connect to the larger universe and provide meaning.

What is spirituality?

As a character strength, spirituality involves the belief that there is a dimension to life that is beyond human understanding. Some people don’t connect this belief with the concept of a divinity and prefer to think of it in terms of a sense of meaning rather than spirituality, but in the VIA Classification the terms are considered closely related. 

Spirituality is believed to describe both the private, intimate relationship between humans and the divine, and the range of virtues that result from the relationships. Spirituality is universal. 

Although the specific content of spiritual beliefs varies, all cultures have a concept of an ultimate, transcendent, sacred force.

Some of these include meaning, purpose, life calling, beliefs about the universe, the expression of virtue/goodness, and practices that connect with the transcendent. Some of these include meaning, purpose, life calling, beliefs about the universe, the expression of virtue/goodness, and practices that connect with the transcendent. 

Why is spirituality of value?

  • Spirituality, through the expression of religiousness or sense of meaning, provides a sense of being grounded, increases optimism and helps to provide a sense of purpose in life.
  • People who are spiritual often experience benefits in their physical and psychological health and are resilient in the face of challenges.
  • Spirituality is connected to compassion, altruism, volunteering and philanthropy.

A couple of questions to consider

  • How do you define spirituality for yourself?
  • How does spirituality affect your relationships with others?

Some things that you can do to practise spirituality

  • Think of a spiritual role model in your community. Even if there are important differences between their beliefs and yours, consider their best qualities and one way that you might learn from them.
  • Find meaning at work – consider what matters most in the work that you do and the impact it has upon others. Pause to appreciate this.
  • Pause to connect with your inner spirit. Return to this solitude that resides within throughout the day. Breathe deeply and be at peace with yourself. 

For more information on the strength of hope, go to https://www.viacharacter.org/character…/spirituality

If you are interested in exploring how the practice of Character Strengths might be of benefit to your business and culture, contact Peter Maguire on 0438 533 311 or at info@poswork.com.au.

Acknowledgement: the primary reference for this post is “The Power of Character Strengths: Appreciate And Ignite Your Positive Personality” by Ryan M. Niemiec & Robert E. McGrath (An Official Guide From The VIA Institute on Character)

CONTACT US

PosWork

A Division of Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

info@poswork.com.au

6 Ellesmere Ave, Croydon Victoria 3136

1300 108 488

LET'S HAVE A CHAT

Unpacking the Strength of Teamwork

Unpacking the Strength of Teamwork

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Unpacking the Strength of Teamwork

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Teamwork is one of the three character strengths that comprise the Virtue of Justice.

Justice describes strengths that help you connect in community or group-based situations.

What is teamwork?

Teamwork means that in team situations you are committed to contributing to the team’s success. The team could be a work group or a sports team, but it could also refer to your family, marriage, or even a group of friends working on a project together. 

Teamwork extends to being a good citizen of your community or country, and more broadly to a sense of social responsibility for particular groups of people or even all of humanity. In other words, the person high in teamwork applies a certain way of acting in whatever context they consider themselves committed to the good of the group as a whole. 

Most commonly, however, this strength refers to you being a dedicated, reliable, and contributing member to your small group or team. 

Teamwork is closely related to 3 other concepts:

  • Citizenship: responsibility toward one’s community
  • Loyalty: unwavering trust for a group
  • Patriotism: loyalty toward one’s homeland/nation without hostility toward other nations

Why is teamwork of value?

  • Teamwork fosters a sense of connectedness and enhances meaning through shared purpose.
  • Those high in teamwork elicit and experience a higher level of social trust and have a more positive view of others.
  • Teamwork is one of the strengths most associated with sustainable behaviour ie behaviour that aims to protect the social and physical environment. 

A couple of questions to consider

  • What is most gratifying to you about being part of a team?
  • What is most challenging to you about being part of a team?

Some things that you can do to practise teamwork

  • Savour a positive team interaction from the past by replaying it in your mind and then sharing it at a team meeting. 
  • Volunteer for a community project or a good social cause in the area where you live or work.
  • The next time someone close to you conveys that they are having a problem, ask if the two of you can approach the problem together as a team and work through it with them to find a solution. 

For more information on the strength of teamwork, go to https://www.viacharacter.org/character-strengths/teamwork

If you are interested in exploring how the practice of Character Strengths might be of benefit to your business and culture, contact Peter Maguire on 0438 533 311 or at info@poswork.com.au.

Acknowledgement: the primary reference for this post is “The Power of Character Strengths: Appreciate And Ignite Your Positive Personality” by Ryan M. Niemiec & Robert E. McGrath (An Official Guide From The VIA Institute on Character)

CONTACT US

PosWork

A Division of Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

info@poswork.com.au

6 Ellesmere Ave, Croydon Victoria 3136

1300 108 488

LET'S HAVE A CHAT